Refund policy

(Yes, we stand tall behind our beverages.)

We want you to be completely happy — rooted, refreshed, and satisfied. If something’s off, we’ll make it right.

Returns

Due to the nature of our product (it’s consumable, and also chill as hell), we don’t accept returns. But don’t worry — if your order shows up damaged, incorrect, or missing something, you will not be left out in the cold.

Refunds & Replacements

If your delivery arrived looking rough (think: broken cans, wrong flavors, crushed dreams), reach out to us within 7 days of delivery. We’ll issue a refund or send a replacement — your choice.

Just email us at support@drinktreetime.com with:

• Your order number

• A photo of the issue (so we can document it and prevent future mess-ups)

• A little note about what went wrong

Late or Missing Refunds

If we’ve issued a refund but it’s not showing up, give it 3–5 business days. Still not there? Check with your bank or card provider — sometimes they move slower than a redwood grows.

Final Note

We can’t accept returns for simply changing your mind — but we believe in thriving without striving. If something feels off, let us know. We’re here to shelter and support, like any good forest does.